Privacy policy

PRIVACY POLICY

Last updated: 16 March 2026

1. INTRODUCTION Marta Ozog Ceramics ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (martaozogceramics.ie) or make a purchase from us.

This policy complies with the General Data Protection Regulation (GDPR) and Irish data protection laws.

2. DATA CONTROLLER Marta Ozog Ceramics is the data controller responsible for your personal data.

Contact details:
Email: martaozogceramics.@gmail.com
Website: martaozogceramics.ie

3. WHAT INFORMATION WE COLLECT We collect and process the following types of personal data:

Information you provide to us:

  • Name and contact details (email address, phone number, postal address)
  • Billing and delivery addresses
  • Payment information (processed securely through Shopify Payments and PayPal)
  • Order history and purchase details
  • Communication preferences
  • Any information you provide when contacting us (e.g., customer service inquiries, custom order requests)

Information collected automatically:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies (see our Cookie Policy)
  • Referring website addresses

4. HOW WE USE YOUR INFORMATION We use your personal data for the following purposes:

To fulfill your orders:

  • Process and deliver your purchases
  • Send order confirmations and shipping updates
  • Handle returns, refunds, and customer service requests

To communicate with you:

  • Respond to your inquiries and custom shipping requests
  • Send important updates about your orders
  • Send marketing communications (only with your consent)

To improve our business:

  • Analyze website usage and customer preferences
  • Improve our products, services, and website experience
  • Prevent fraud and ensure website security

Legal basis for processing:

  • Performance of contract (to fulfill your orders)
  • Legitimate interests (to improve our services and prevent fraud)
  • Consent (for marketing communications)
  • Legal obligation (to comply with tax and accounting requirements)

5. MARKETING COMMUNICATIONS With your consent, we may send you marketing emails about new products, special offers, and updates. You can opt out at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at [your email address]
  • Updating your preferences in your account settings

We will never sell or rent your email address to third parties.

6. HOW WE SHARE YOUR INFORMATION We do not sell your personal data. We only share your information with trusted third parties who help us operate our business:

Service providers:

  • Shopify
    • our e-commerce platform (hosting, shopping cart, payment processing)
  • Payment processors
    • Shopify Payments and PayPal (to process transactions securely)
  • Shipping carriers
    • to deliver your orders
  • Email service providers
    • to send order confirmations and marketing emails (with your consent)

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

Legal requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

7. DATA RETENTION We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Order and customer data: 7 years (to comply with tax and accounting requirements)
  • Marketing data: until you withdraw consent or we no longer have a legitimate interest
  • Website analytics: typically 26 months

After the retention period, we will securely delete or anonymize your data.

8. YOUR RIGHTS UNDER GDPR As an EU/Irish resident, you have the following rights regarding your personal data:

  • Right to access
    • request a copy of the personal data we hold about you
  • Right to rectification
    • correct inaccurate or incomplete data
  • Right to erasure
    • request deletion of your data (subject to legal obligations)
  • Right to restrict processing
    • limit how we use your data
  • Right to data portability
    • receive your data in a portable format
  • Right to object
    • object to processing based on legitimate interests or for marketing purposes
  • Right to withdraw consent
    • withdraw consent for marketing or other processing at any time

To exercise any of these rights, please contact us at martaozogceramics.@gmail.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Irish Data Protection Commission (www.dataprotection.ie) if you believe we have not handled your data properly.

9. COOKIES Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of cookies we use:

  • Essential cookies
    • necessary for the website to function (e.g., shopping cart)
  • Analytics cookies
    • help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies
    • track your activity to show relevant ads (only with consent)

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

10. DATA SECURITY We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it, including:

  • Secure SSL encryption for data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security updates and monitoring
  • Restricted access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. INTERNATIONAL DATA TRANSFERS Your data may be transferred to and stored on servers outside the European Economic Area (EEA), particularly through our use of Shopify (which may store data in various locations globally).

When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Service providers certified under recognized data protection frameworks

12. CHILDREN'S PRIVACY Our website and products are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. THIRD-PARTY LINKS Our website may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

14. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last updated" date.

For significant changes, we will notify you by email or through a prominent notice on our website.

15. CONTACT US If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Marta Ozog Ceramics
Email: martaozogceramics.@gmail.com
Website: martaozogceramics.ie